+Which neighborhoods does O-Town Compost service?

We currently cover the following zip codes: 32751, 32730, 32792, 32789, 32801, 32803, 32804, 32806, 32807, 32809, 32812, 32814, 32817, 32825 , 32826, 32828, 32839, and the south parts of 32765, 32707, 32708,. If we aren't coming to your area, and you would like us to, let us know by contacting us.

+ What can I include in my bucket?

+ Can I drop off my food waste?

No, unfortunately we don’t have the capacity to receive food waste outside our normal collection schedule.

+ What if my bucket is full and I have more scraps?

For one third of the cost of regular service, we offer our customers an additional bucket.

We run set routes each day to manage all our customers, and, respectfully, we cannot offer complimentary pickups of scraps that don’t fit in the buckets.

+ Where should I leave my bucket for pickup?

• Please place your full bucket near the front entrance of your building or residence by 7 a.m. on your scheduled collection day.
• Should the front entrance prove difficult to access due to physical disability issues, we will happily arrange for another drop off location.
• Please note that this will likely differ from your trash or recycling collection day.

+Do I need to be home for pickups?

Nope! Just leave your bucket near the front entrance on the day of your pickup and we’ll swap it out for a new liner. Service occurs between 8 a.m. and 11 p.m (worse case scenario), so it may take a few hours.

+ What do I do if I lose my bucket?

Please email us to let us know and we will arrange to bring you a new bucket, or an alternative collection method for the current cycle. Please note we charge a $10 fee for buckets lost or stolen from your address.

+ Do you send us a reminder before collection day?

Yes! We understand you are busy and are susceptible to forgeting to place your bucket out. We will send you a text message the night before your pickup day as a reminder to put out your bucket.

+ Is there a referral program?

Yep! Sign up a friend and receive two free pickups. Click here for details.

+ Is there a student discount?

Yes sirry! Enter the special discount code at checkout to get your first month free for your first billing cycle.

+ Do you service restaurants or cafes?

We handle commercial accounts separately. If your business is interested in reducing its waste and potentially saving $ on trash collection costs, please send us an email.

+ How do I receive my finished compost?

As an expression of our gratitude to our dedicated subscribers, we will drop off a 20-pound share of compost every 6-months after you initiate service. To continue to receive compost each six months, please leave the empty compost bucket + lid out with your full food scraps bucket on a normal pickup day.

+ What if I don’t need to receive compost?

We will happily donate it to one of the thriving local permaculture or agricultural projects of your choice, such as Fleet Farming or Orlando Permaculture. Read more about the cool work we do to support our local food system, and subscribe to our blog below!

+ How do I pay for service?

We use an automated billing system for all clients, that renews every month, making payments to O-Town Compost hassle and worry-free. Sorry, cash or checks are not accepted.

+ How do I update my payment information?

Please notify us, so we can send you a secure link to update your billing info,.

+ Won’t my O-Town Compost bucket attract rodents or other unpleasant insects?

Compared to composting in the backyard or placing food waste in a trash can in the kitchen, O-Town’s sealable bucket is a secure option at preventing unwanted guests. We would recommend putting the lid on firmly after each use to stay diligent against nature’s forces.

+ Can I change up my frequency of service?

Definitely. For any increase or decrease in frequency and we can work together to get it done.

+ I’m going on vacation. How much notice do you need to suspend service temporarily?

We understand people go out of town. To suspend pickups temporarily, please reach out at least 7 days before your trip, and we will issue a refund for that payment period.

+Do you share our personal information with any third parties?

No! We take our customers personal privacy very seriously, and do not share any personal information outside the organization.